Aegon will tele-interview across entire protection insurance range

Fri, 06 Jun 2008

Aegon Scottish Equitable is set to tele-interview over its complete individual protection range. MorganAsh will supply the service at point of application and it will include critical illness, income protection, business protection and life cover .

Aegon says that applicants will only be interviewed for this phase of the tele-interviewing service if they catch a disclosure at the application stage. The company says that a pilot scheme in September 2007 demonstrated that MorganAsh tele-interviewing speeds up the underwriting process significantly and saves expenses on medical evidence.

Previously, if any information was disclosed on the application form, there was considerable period of time to wait before medical information was returned. This could sometimes delay getting people on-risk quickly whereas now, Aegon claims that where clients are tele-interviewed, 70 per cent can be underwritten straight away without requiring further medical evidence and with a turn round time of around six days.
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